Shipping policy

Shipping

Rae & Roxley currently ships within Australia.

Shipping Costs

Shipping within Australia is included in the price of your trunk — there's nothing further to pay at checkout.

Dispatch & Delivery

Orders are carefully packed and dispatched from Queensland, Australia.

Please allow approximately 3 business days for your order to be prepared for dispatch. Once your order is on its way, you'll receive tracking details by email.

Delivery times are estimates and may vary depending on your location, carrier delays and circumstances outside our reasonable control. If there is a significant delay with your order, please contact us at hello@raeandroxley.com — depending on the circumstances, you may be entitled to cancel your order and receive a refund.

Pre-Orders

Where an item is available for pre-order, the expected dispatch timeframe will be clearly displayed on the product page.

Pre-order dates are estimates and may occasionally change due to circumstances outside our reasonable control. If there is a significant change to the expected dispatch timeframe, we'll contact you using the details provided with your order.

Delivery Details

Please check that your delivery details are correct before placing your order. If you notice an error, contact us as soon as possible at hello@raeandroxley.com.

We'll do our best to assist before an order is dispatched, although we cannot guarantee that delivery details can be changed once an order has entered the shipping process.

Questions About Your Delivery

If you have any questions about your order or delivery, please contact us at hello@raeandroxley.com.