Size Guide
Personalisation
Can I personalise my trunk?
Yes. For $30 we’ll add a name, initials or a meaningful date to the gold-embossed luggage tag. It’s one line on one side of the tag, up to 8 characters or 5 initials. For dates, a short format such as 14.10.26 works best.
How do you personalise?
We personalise by hot-foil embossing in gold foil, a traditional technique that presses the lettering into the luggage tag. Personalisation is set in Times New Roman.
What if I make a mistake in my personalisation?
Email us as soon as you can at hello@raeandroxley.com. We can usually fix it before embossing begins, but once it’s done it can’t be changed.
Can I return or exchange a personalised trunk?
We’re unable to accept returns or exchanges on personalised trunks for change of mind, or where personalisation details were entered incorrectly. This doesn’t affect your rights under Australian Consumer Law.
Orders and returns
How can I track my order?
All orders are sent with Australia Post, fully tracked. Once your trunk is on its way, we’ll email you a tracking link. Add your mobile number at checkout to receive delivery updates by SMS as well.
Can I change or cancel my order?
Email us as soon as possible at hello@raeandroxley.com and we’ll do our best to help before your order is dispatched or personalised.
Where do you ship?
We currently deliver within Australia only.
What happens if my trunk arrives damaged?
We’re so sorry if that happens. Every trunk is carefully packed, but occasionally things go wrong in transit. Please email us at hello@raeandroxley.com as soon as you can, with your order number and a few photos of the trunk and its packaging.
How do I return an item?
We hope you love your Rae & Roxley keepsake trunk, but if you’ve changed your mind, we accept returns within 14 days of delivery, provided your trunk is unused and in its original packaging. Return postage is at your expense.
Please note that personalised trunks cannot be returned for change of mind.
To start a return, or if you’ve received the wrong item or something isn’t quite right, please email us at hello@raeandroxley.com with your name, order number and a few photos. We’ll be happy to help.
Once your return has been approved, we’ll provide instructions for sending your trunk back. If your trunk is faulty, we’ll arrange return postage where required.
About the trunks
What are the trunks made from?
Each trunk is covered in vegan leather, fitted with antique brass hardware and lined in cotton micro-gingham. Inside there’s a removable tray and an elastic pocket in the lid, and every trunk comes with a protective dust bag.
Which size should I choose?
The Classic (38 × 27 × 18 cm) is perfect for smaller keepsakes from the baby years. The Large (47 × 33 × 18 cm) has room for bigger pieces and is ideal for storing memories from throughout childhood.
If you’re unsure, we recommend the Large.
How are the trunks made?
At Rae & Roxley, we believe how something is made matters just as much as how it looks.
That's why we work with a manufacturing partner who shares our commitment to ethical and responsible practices.
Our manufacturing partner has provided an independent SMETA (Sedex Members Ethical Trade Audit) report, assessing four key areas:
- Labour standards, including fair treatment, wages and working hours
- Health and safety
- Environmental practices
- Business ethics
We believe the things we choose to treasure should be made with care, too.
The cotton lining of our keepsake trunks is certified to OEKO-TEX® STANDARD 100, meaning it has been independently tested for harmful substances against strict safety standards.
If you'd like to know more about how your trunk was made, you're always welcome to contact us at hello@raeandroxley.com. We're happy to answer your questions.
Will my trunk look exactly like the photos?
Very close. Because each trunk is hand-finished, yours may differ very slightly in the grain of the vegan leather, how the gingham meets at the seams, and the tone of the hardware. Colours can also look a little different on screen. If anything about your trunk doesn’t look right when it arrives, email us at hello@raeandroxley.com with a photo and we’ll help.
Still have a question?
Email us at hello@raeandroxley.com and we’ll get back to you as soon as possible. If it’s about an order, please include your order number so we can help quickly.